Here’s A Laugh, by Michael Davis – Straight No Chaser #350 | @MDWorld

June 13, 2014 Michael Davis 2 Comments

You really want a laugh, here’s one. Read the LAST (bottom) email first.

My mom is holding fast, not out of the woods yet but steady. Thank you all for all your calls, emails, and postings.  She told me to “get my ass back to work” so I checked my emails for the first time in a week and found THIS gem. 

Prepare for a good laugh AND damning acknowledgement that Freeservers are not only a incompetent, truly fucked-up company, but has NO idea how covers their ass — which will soon be mine.

THESE motherfuckers ARE DONE.

Please read from the bottom up for the time line.

From: “Michael Davis” < @michaeldavisworld.com>
To: info@freeservers.com
CC. Ray, Rosalind” <rozray160.com>;

Are you saying that you DELETED the accounts that I’VE been PAYING FOR for almost a DECADE and ALL I get is ‘Please accept our apologies for the inconvenience caused?” And it took you a MONTH to tell me that? Backtracking over the previous emails like you didn’t send them?

You WIPE OUT THOUSANDS OF EMAILS ESSENTIAL TO MY BUSINESS AND HAVE THE NERVE TO SIGN IT WITH THE FOLLOWING:

“Thanks for using Freeservers.com!”

REALLY?

Bad move.

Really, bad move.

—–Original Message—–

From: “Mysite Customer Service” [info@freeservers.com]
Date: 06/10/2014 06:21 AM
To: “Michael Davis” <@michaeldavisworld.com>
Subject: Re:Re: Followup from Freeservers Escalation Team for
&lt;michaeldavisworld.com&gt; –&gt; Ref #[17VT61gE3h45N3hCAA]

———————————————————————————————
The subject line of this message contains important tracking information. Do not modify the subject line if you reply to this email.
———————————————————————————————

Dear Michael,

Please accept our apologies for the inconvenience caused. Please be informed that, the inactive account got removed from our servers. Hence, we are unable to restore it back.

Thanks for using Freeservers.com!

Sincerely,

Lewis Rapheal
Freeservers.com

—-Replied Message—-

From: “Michael Davis” <md@michaeldavisworld.com>
To: info@freeservers.com
Cc: rozrayl.com, tatiana.com
Date: Mon, 19 May 2014 22:46:57 -0400
Subject: Re: Followup from Freeservers Escalation Team for <michaeldavisworld.com> –> Ref #[17VT61gE3h45N3h]

Sir,
I strongly suggest you read the ENTIRE EMAIL and note the attachment.
I’m amazed at just how down right completely and utterly incompetent your company continues to be with regards to my account. For years this has been going on and for years your crack shot team has insured me I would not have these problems again.I wanted to avoid this type of response but I see nothing I do has worked so I have to get a bit loud.

What follows are the top ten reasons, I’m about to use my considerable media reach to publicly voice my total displeasure with your service unless you fix the issue once and for all.

10. I have a record of every call and every person I have spoken to regarding your problems with my account and your incompetence going back almost 4 years.

9. Each time I called I was told the problem would be taken care of and would not happen again.

Guess what?

8. The problem is always resolved for a bit but never for more than two months at best most times the problem would resurface each month and on at least one occasion the next day after the problem was fixed it went bust again. Depending on which of the two recurring issue it happened to be.

7 The website is always back up in a matter of hours as promised…

6. Then the website is down…because of something on your end, that you are always quick to say is my fault. I cannot remember a time when I did not have to tell your tech to look at the notes on the account. You said…

5. The website was taken down for lack of payment…or the credit card on file was refused or the brand new one -(used today) the card was reported stolen.
NONE of those was EVER the cause for you shutting down my account my credit card was, is and has always been valid. Your email states today that the website has been reactivated and again says it was MY fault the card was reported stolen.
The following item is when you guys SHOULD understand how bad you screwed up. But-I doubt it, I really, really do. Pity, because I guarantee the news media, bloggers, the public and special needs kids who eat soup with a knife will understand just how incredibly badly you screwed up.

Guess what?

Yes-my website is back up. You reactivated my website. I can get on my website!

Guess what?

4. Because of your consistently bad service I had my website…wait for it…wait for it…

wait

for

it…
3. Removed from your server! Years ago! THAT WAS NOT WHY I CALLED!! AGAIN!!

2. Every time I called or emailed it was made crystal clear to you I had my site removed from your server!
>
..And the number one reason I’m about to unleash a world of public relations pain on you…The issue, which since its been happening, has never been resolved was the deleting of my email accounts! Reason?

YOUR reason? Because I’m an f r e e u s e r.

Guess what?

I am not a free user!!

I have NEVER been a free user in the damn near decade I’ve been paying you people to screw up my web presence.

Another thing-there is nothing wrong with my credit card-its was not reported stolen and in fact it’s the same credit card that has been on this account for 10 damn years. You have been charging that very card.

Do you think I’m so damn stupid that I would fall for that clear attempt to make these years long horrible service my fault? If the card ‘keeps’ coming up reported ‘stolen’ how in the hell are you billing it??

The problem is on your end. Just review the tapes you have of my monitored calls, just about every customer service agent said the problem was clearly on your side.
Perhaps-you can’t find that tapes-well that would be a pity…for you.

I just so happen to have recordings of the last 7 calls and l’ll be happy to share them with you.Look-I know what happened, this account was the perfect storm of what could go wrong, would go wrong. Again I ask you to check the tapes, you will see all I ever ask for is for you to just fix the problem.

Your customer support is always pleasant and professional and I’m always hopeful things will get better.

They don’t.

So-I’m going to give you one more chance to just fix the problem but I now expect to be credited for all the time my site has been deactivated and access to my emails has been denied. You don’t know how long? I do.

You may be considering just telling me my business is no longer welcome and just close my account. I intend to close my account but not until I make sure I back up- the massive amount of emails that currently I don’t have access to because YOU have deleted the accounts because I’m a free user.

Until I back up my account do NOT close my account believe me, which would be the wrong move of all wrong moves.

UPS-United Parcel Service made the error of doubting me recently over a serious matter. They quickly learned whom they were dealing with and righted a very big wrong within days. Believe me, don’t believe me, I really don’t care anymore.

Please reinstate ALL my email addresses, credit my account once and for all and pay close attention to the letters that come after my name.

Michael Davis Ph.D.

See, I told you I wasn’t stupid.

—–Original Message—–

From: “Freeservers Customer Support” [info@freeservers.com]
Date: 05/08/2014 03:16 PM
To: @michaeldavisworld.com
Subject: Followup from Freeservers Escalation Team for michaeldavisworld.com

Dear Member,

This is a follow up message from Freeservers Customer Support regarding the issue you called about on Monday, May 05, 2014 ; Ticket Number: REQ-052513719.
We apologize for the inconvenience. We would like to inform you that we have re-activated your website <michaeldavisworld.com>. We would like to inform you that we have done a detailed check on your account and found that every time we try to bill your account, we get a ‘Stolen’ status on the credit card. Hence we would suggest you to update the credit card on file so that you do not come across any issues in future.

We hope this addresses your concern.

Sincerely,
Adam Smith
Freeservers Escalation Team